Although we try to support all kinds of Gerber and drill files, the sometimes ambiguous nature of the Gerber and Excellon "standards" can lead CAD system producers to make unconventional choices when generating Gerber and drill files. Macaos Enterprise has been tested with files generated by dozens of CAD systems, but we have not been able to test all functionalities of all versions of all CAD systems.

Our team is very interested in collaborating with you to make Macaos Enterprise better, so please send a mail to support@macaos.com with an explanation of the problem and any files you cannot get to work.

This means either your user name or password was wrong. Make sure you typed in everything correctly.

If you lost your user name you can find it in the macaos enterprise ini file.

If you can't remember your password, fill out the Get Macaos Enterprise form or contact us at support@macaos.com. Your login info will be sent to you by e-mail.

Also if you check the Auto login on program start check box, you won't have to login the next time you start the program.

This happens when your user is not setup with sufficient rights. Please contact us at support@macaos.com, and we will fix it right away.

If you right-click on the shortcut or the MacaosEnterprise.exe and select "Run as Administrator".
Upgrading should work fine. You only need to do this when you want to run the upgrader.

There appears to be some kind of problem with the way that Windows XP Themes sometimes interacts with some of the controls in a program. Symptoms include black buttons or column headers, missing buttons, HSL to RGB errors, etc.

Most of the time, these problems can be resolved by changing the Windows XP theme to another theme. Right-click on the desktop and choose Properties. On the Themes page, select a different theme and click Apply. Usually, you can then change back to the theme you were using without the problem reappearing.

This error arises when a firewall is somehow corrupting or truncating data being passed to Macaos Enterprise from the server.

We have confirmed that the NVIDIA ActiveArmor firewall supplied with NVIDIA nForce Network Controller causes this problem. We have reason to believe that other firewall versions from NVIDIA also cause problems. Turning off the firewall does not solve the problem. The firewall must be uninstalled.

Please let us know at support@macaos.com if you have this type of problem with other firewall or anti-virus products.

Unfortunately, many CAD systems generate drill files that cannot be unambiguously interpreted. Since the coordinates in drill files have no decimal points, some guessing may be required.

By default, a drill file is assumed to be in inches, with leading zero suppression and 4 digits after the decimal point. However, the file might actually be in mm, it might have trailing zero suppression, and there might be 3 or 5 digits after the decimal. If the file does not contain a command to specifically indicate that its coordinates are different from the default, then Macaos Enterprise will have trouble interpreting the file correctly.

One of the tricks used in Macaos Enterprise is to look at the tool diameters. If there are tool diameters larger than 0.5, then the file is assumed to be in mm, even though there is no specific mm command (M71 or METRIC) in the file. This can lead to problems if you have more than one mm drill file, where none of them have mm commands and some of them do not have diameters larger than 0.5. In such a case, some files will be interpreted in mm and others in inch.

The workaround in such a case is to add to the file a line containing the command
M71
at the beginning of the data section of the file. If the file has a header section (begins with an M48 line and ends with a % line) then the M71 line should be added just after the header section.