Here we try to collect some common questions and the answers to them. If you have some comments, or you feel something is missing please leave a comment on these pages.
Issues related to downloading and installing Macaos Enterprise
Macaos Enterprise makes use of Windows GDI+ for graphics. GDI+ is an integrated subsystem in newer Microsoft Windows operating systems (such as XP and Vista). It is also compatible with older systems (such as 98, ME, NT and 2000) but the dll file may not be located in your search path.
Most likely, you have the file somewhere on your system already, but Windows is not able to find the file when starting Macaos Enterprise. Search your hard disk for gdiplus.dll and, if found, copy it to your Macaos Enterprise folder.
If you do not find the file on your hard disk, try downloading it from www.microsoft.com or contact Macaos Support for assistance.
When you get the dialog to download Macaos Enterprise please choose a directory to download Macaos Enterprise to. If you don't specify a directory and instead just run the executable, the file will be saved to a temporary folder on you system. Depending on the settings in the browser the file may be deleted when you close your browser, and thus you would need to follow the link received in your mail and download Macaos Enterprise again.
To help more people use the new Macaos Enterprise we put a link in Macaos 3.85 where you can download Macaos Enterprise directly. The new system uses a different permission system which needs to be linked before you can use the program. However if the download happens when no one is around to fix it, then you will get this error message.
Please contact us by mail or through your sales office and we will fix it as soon as we can.
Most likely, the mail from Macaos disappeared in a Spam filter. If you have a local Spam folder in your mail box, please check if the mail is there.
Another possibility is that you filled out the form for becoming a user of this website. Be sure that you have filled out the form at Get Macaos Enterprise.
If you haven't received a mail with download info within one working day, please contact your sales office for help. Alternativly you can send us a mail at support@macaos.com and we will be happy to help you.
Issues related to using Macaos Enterprise
Although we try to support all kinds of Gerber and drill files, the sometimes ambiguous nature of the Gerber and Excellon "standards" can lead CAD system producers to make unconventional choices when generating Gerber and drill files. Macaos Enterprise has been tested with files generated by dozens of CAD systems, but we have not been able to test all functionalities of all versions of all CAD systems.
Our team is very interested in collaborating with you to make Macaos Enterprise better, so please send a mail to support@macaos.com with an explanation of the problem and any files you cannot get to work.
This means either your user name or password was wrong. Make sure you typed in everything correctly.
If you lost your user name you can find it in the macaos enterprise ini file.
If you can't remember your password, fill out the Get Macaos Enterprise form or contact us at support@macaos.com. Your login info will be sent to you by e-mail.
Also if you check the Auto login on program start check box, you won't have to login the next time you start the program.
This happens when your user is not setup with sufficient rights. Please contact us at support@macaos.com, and we will fix it right away.
If you right-click on the shortcut or the MacaosEnterprise.exe and select "Run as Administrator".
Upgrading should work fine. You only need to do this when you want to run the upgrader.
This error arises when a firewall is somehow corrupting or truncating data being passed to Macaos Enterprise from the server.
We have confirmed that the NVIDIA ActiveArmor firewall supplied with NVIDIA nForce Network Controller causes this problem. We have reason to believe that other firewall versions from NVIDIA also cause problems. Turning off the firewall does not solve the problem. The firewall must be uninstalled.
Please let us know at support@macaos.com if you have this type of problem with other firewall or anti-virus products.
Unfortunately, many CAD systems generate drill files that cannot be unambiguously interpreted. Since the coordinates in drill files have no decimal points, some guessing may be required.
By default, a drill file is assumed to be in inches, with leading zero suppression and 4 digits after the decimal point. However, the file might actually be in mm, it might have trailing zero suppression, and there might be 3 or 5 digits after the decimal. If the file does not contain a command to specifically indicate that its coordinates are different from the default, then Macaos Enterprise will have trouble interpreting the file correctly.
One of the tricks used in Macaos Enterprise is to look at the tool diameters. If there are tool diameters larger than 0.5, then the file is assumed to be in mm, even though there is no specific mm command (M71 or METRIC) in the file. This can lead to problems if you have more than one mm drill file, where none of them have mm commands and some of them do not have diameters larger than 0.5. In such a case, some files will be interpreted in mm and others in inch.
The workaround in such a case is to add to the file a line containing the command
M71
at the beginning of the data section of the file. If the file has a header section (begins with an M48 line and ends with a % line) then the M71 line should be added just after the header section.
Other issues
First, open Macaos v3.85 and go to the Settings page. Check the Input, Output and Temp folders. You probably want to delete the temp folder. You might also wish to delete the other two, but be sure you don't delete any important files.
Then, simply delete the entire folder and all subfolders. Macaos 3.85 does not have any entries in the registry.
Macaos Enterprise is designed to run on Windows, but will run pretty well on Linux when you emulate a windows environment through a tool like Wine. We have made a simple guide for Using Macaos Enterprise on Linux.